National Forest Foundation

IT Administration Coordinator

Missoula, MT
Full Time
Mid Level

National Forest Foundation (NFF) is pleased to offer a regular, full-time, and exempt position that will effectively support Information Technology (IT) administration through managing the Microsoft 365 system, software subscription license and services, hardware orders, on/off boarding, oversight of helpdesk tickets with an external IT partner, and developing training documents that inspire user engagement and adoption of new systems.

 

About the NFF: The NFF works with communities and organizations to conserve and enhance the watersheds, wildlife habitat, wild places, and recreational opportunities across the 193-million-acre National Forest System.  The NFF seeks to engage all Americans in this work.

 

Position Function: The IT Administration Coordinator reports directly to the IT Manager and their work will be closely aligned with the NFF’s Information Technology Roadmap. The incumbent will be the primary point of contact for IT questions, issues, and support.

 

Position Duties and Responsibilities: The IT Administration Coordinator will:

  • Administer the Microsoft 365 system, including but not limited to: Teams, SharePoint, Exchange, Users and Groups, Office Apps, Lists, Planner, Bookings, Power Automate, Power BI, Security, and Azure Active Directory.
  • Manager and Coordinator with our IT partner on requests related to staffing, including but not limited to creating/removing users, purchasing/recovering hardware, assigning/removing licenses, training new hires, and data transfers.
  • Oversee technology support requests submitted to IT partner, resolving issues whenever possible, elevating unresolved issues as needed, and coordinating with appropriate internal and external resources as necessary.
  • Manager software and subscription services used by the NFF.
  • Deliver IT staff trainings and reference documents and provide ongoing support to enable effective transitions to new technology systems.

 

Education and Qualifications: NFF expects the IT Administration Coordinator to possess the following educational and experiential qualifications:

  • Associate degree in information technology, a related field, or equivalent experience, and a minimum of 3 years of relevant IT experience.
  • At least 1 year of experience in administration and end user support of Microsoft 365 suite, and Windows OS.
  • Experience with hardware and inventory management preferred.
  • Experience with Dynamics 365 preferred.
  • Experience with Mobile Device Management Preferred.
  • You must be authorized to work in the United States. 

 

 

Abilities and Skills: NFF expects the IT Administration Coordinator to possess the following proven abilities and skills:

  • Strong time management and organization skills to align workload with competing requests and departmental priorities.
  • Team player with a positive attitude and desire to solve complex technical problems.
  • Creative thinker that can design, build, and test new business processes and workflows leveraging Microsoft applications.
  • Ability to execute well-defined processes with minimal supervision.
  • Ability to work effectively in a remote working environment, including supporting a workforce that spans all US time zones.
  • Excellent written and verbal communication skills, and ability to explain technology changes and instructions clearly to users.
  • Highly responsible and trustworthy with confidential information.
  • Positive attitude and desire to solve complex technical problems.

 

Location: The preferred location for this position is at NFF headquarters in Missoula, MT. Exceptional candidates in a remote/work-from-home location may be considered.

 

Compensation: The NFF offers competitive compensation commensurate with candidate skills, experience, and location. Total rewards at NFF, beyond salary, include generous paid time off, employer contributions to health savings accounts, matching funds for retirement, and more. NFF has recently (August 2022) implemented a new compensation program with grade levels as part of our commitment to transparency. The salary range for this position will be in the $56,000 to $75,600 range and may be eligible for locality adjustment. Please note that the indicated salary range describes the full range for an incumbent in this position. Most new staff generally start at the beginning of the range percentile to ensure internal salary equity.

 

To Apply: Applicants must include both a cover letter and resume. Incomplete packages will not be considered. Position is open until filled. Please visit our careers site to apply online.

 

The National Forest Foundation is an equal opportunity employer and welcomes a diverse pool of candidates in this search. For more information about the National Forest Foundation, visit the website at: www.nationalforests.org

 

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